NINTE For 2016-2019 Tesla Model X Custom fit All Weather 3D Covered Leather Carpet Floor Mats

Shipping Information

We offer a variety of shipping options to ensure your order arrives quickly and safely. Please review the following details:

• US Shipping: Free standard shipping to all 48 contiguous states. Orders typically ship within 48 hours and arrive within 3-7 business days.
• International Shipping: Worldwide shipping available. Standard shipping takes 10-20 business days, depending on your location.
• Shipping Carriers: We partner with USPS, DHL, FedEx, UPS, and EMS.
• Shipping Address: Ensure your shipping address is accurate. We do not support delivery to PO Boxes.
• Tracking and Updates: You will receive a tracking number via email once your order ships.

If you have any questions, please contact us at info@ninteshop.com.

Return Policy

We strive to ensure you are completely satisfied with your purchase. If you need to return an item, please follow the guidelines below:

• Non-Defective Returns: Contact us within 30 days of delivery. Item must be in original packaging and unused. A 20% restocking fee applies.
• Defective or Damaged Items: Notify us within 72 hours of delivery via email. We will provide a prepaid return label and process a replacement or refund.
• Return Process: Once approved, ship the item back with all original packaging. Refunds processed within 1-2 weeks.

For more details, please refer to our Return and Refund Policy.

Warranty Information

We stand behind the quality of our products and offer a limited warranty to protect your purchase:

• Warranty Coverage: 1-year limited warranty from the date of purchase.
• What is Covered? Defective parts due to manufacturing errors; products that fail to function properly.
• What is Not Covered? Damage from improper installation, accidents, or normal wear and tear.
• How to Claim Warranty? Contact us at info@ninteshop.com within 30 days of discovering the issue. Include photos and a description of the problem.

Proof of purchase may be required to validate your warranty claim.

Frequently Asked Questions

• Q: How long does shipping take? A: Domestic orders: 3-7 business days. International orders: 10-20 business days.
• Q: Do you offer free shipping? A: Yes, free shipping on most orders within the US and internationally.
• Q: What if I receive a damaged item? A: Notify us within 72 hours of delivery via email. We will arrange for a replacement or refund.
• Q: Can I cancel my order? A: Orders can only be canceled before they are shipped.
• Q: What is your return policy? A: 30-day return policy for non-defective items. Defective items can be returned within 72 hours.
• Q: Do you offer a warranty? A: Yes, 1-year limited warranty on all products.
• Q: How do I track my order? A: You will receive a tracking number via email once your order ships.
• Q: What if I have a question about compatibility? A: Contact us at info@ninteshop.com before placing your order.
• Q: Do you accept international orders? A: Yes, we ship worldwide. Customs duties and taxes may apply.
• Q: How do I contact customer support? A: Reach out to us at info@ninteshop.com.