1: I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THIS?
If you have an order problem, please contact our customer service.
Customer Service Email Address: info@ninteshop.com
Please email us your order# and the issue you have on your order, our Customer Experience Specialists are standing by to assist you.
2: HOW LONG IT TAKES TO SHIP MY ORDER AFTER PAYMENT DONE?
Orders will be shipped within 2 business days after payment has been cleared.
Orders made on Saturdays, Sundays, and holidays will be processed on the next business day and will be shipped within 24 hours.
If you didn't receive any shipment confirmation in that time, please send email with your order # to our customer service: info@ninteshop.com, we will check for you!
3: WHAT PAYMENTS METHODS DO NINTE ACCEPT?
We accept Paypal and credit card (VISA, Master Card, AMEX...)
4: HOW MUCH DOES SHIPPING COST?
NINTE provides free shipping for most product and shipping location. However, few shipping address will need buyer to pay for the shipping fee, buyers will see the shipping fee amount when he check-out the orders.
Please feel free to contact us if you has any concerns on the shipping cost. Our service email address: info@ninteshop.com
5: WHERE CAN I TRACK MY ORDER?
Please track your package shipping information the website https://www.17track.net/en
6: DID NINTE AUTHORIZE ANY DEALERS OR DISTRIBUTORS ON OTHER WEBISTE/AMAZON?
Currently we didn't authorize any website or Amazon stores to sell products under NINTE brand name online. Please be careful when purchasing!
