NINTE For 2017-2022 Cadillac XT5 Grille cover ABS Front Mesh Grill Protector

Shipping

Orders usually been shipped out within 2 business days after payment has been cleared. Orders made on Saturdays, Sundays, and holidays will be processed on the next business day and will be shipped within 24 hours. If there is any delay on your order, please feel free to contact Ninte by email(info@ninteshop.com)

Please allow 30 days around for international deliveries. Some international shipments may take longer subject to your local customs authorities.

Please ensure that the shipping address you provide at shipping address is accurate. We are not responsible for undeliverable addresses return

Shipping and Handling charges include postage, handling，and packaging of shipments.

Shipment time to address of P.O. BOX, APO, FPO or State of HI, AK, VI, PR.will taks longer than other shipping address, and additional shipping charge might be required on this address, please check the checkout page for more detail. Please contact Ninte if you have any questions for shipping before purchasing.

Some items are not shippable to locations outside of the US. In general, very large items and hazardous chemicals (fuel) cannot be sent to regions outside of the US. On shipping address issue, Customer can email Ninte for more detail

Ninte will ship out product by Fed Ex, UPS, USPS, TNT, China Post and other channels. Customer can track their package via the channel official site or other tracking site like 17track.net

Returns Policy

If the return is caused by the consumer (non-defective return), consumer should be responsible for the shipping fee. the specific fee should be based on the express company you choose; Restocking fee will be deducted from the non-defective return order

If the return is caused by NINTE , we will provide the return label/refund/exchange;

Please note: customer need to send email to info@ninteshop.com in 30 days of item delivered; otherwise, no return & replacement/refund will be provided from NINTE.

If customer received damaged product, customer need to send emailto info@ninteshop.com in 72 hours of item delivered. otherwise, no return/replacement/refund will be provided from NINTE.

Customer need to send pictures/videos(use to proof related issues) in emails, NINTE will recognize the return reason/confirm the issue（please feedback the fitment issue with the required pictures/information within 10 days after NINTE required/tips NINTE suggestted, otherwise the return request will be closed） email content include: return reason, pictures of the related issues and pictures of the shipping labels on package.

Damaged Item

Damaged merchandise includes items that are damaged during shipping. If you receive the package and then find shipping damage, please save all packaging material and paperwork and contact us immediately(must in 72 hours after pacakge delivered) Digital photos will be required for all cases.

Returned items must be in their original packaging and unused condition, otherwise the return will be closed.Please Feel free to contact us with any questions.

Shipping Fee& Package Shipping Insurance Fee cannot be refunded.

Technical Support

We highly recommend professional installation for all of our products. We are not accepting any exchange or returns due to improper installation. More dtail for the return policy, please refer to: https://ninteshop.com/pages/return-refund

Warranty

NINTE offers 30 days limited warranty for parts only. All products come with a 30 days limited warranty against manufacturers defects

Warranty is for replacement only

Buyer's responsibility for all shipping costs.

Customer needs to contact NINTE in 30 days of package delivered for their order issues; the damage by shipping process will need buyer to contact NINTE in 72 hours of package delivered

Warranty does not apply to improper installation, water / fire damage, modification, or any acts of nature.

1: How to contact NINTE?

Please send email to NINTE(info@ninteshop.com) and state your concerns. If you have already placed an order, please write us the order number & questions you have, Ninte Customer Experience Specialists are standing by to assist you.

• To cancel an order / change order information, please contact Ninte before order get shipped out.

2: How long does it take to ship my order?

Orders are usually handled in 48 hours after payment cleared; orders placed on weekends & holidays should be processed on the next business day.

If you didn't receive any shipping confirmation over the usual handling time, please send email with your order # to our customer service: info@ninteshop.com for assistance.

3: What payment method accepted by NINTE?

PayPal & Credit Card

4: How to track order shipping information?

• Shipment by Fed Ex / UPS / USPS and other well known services, buyers can track their package on those official site with the tracking code provided. Or go to 17track.net/en for shipping information.

• Shipment by EMS channels, buyers can track their package on a USPS site; or go to 17track.net for more shipping information( may get delayed sometimes)

If you cannot find any valid tracking information, please feel free to contact us!

5: Damaged / defective item received?

If you receive product in damaged/defective conditions, please contact Ninte for replacements/refund immediately.. Please do not attempt to install/return a damaged part on your vehicle.

Important notes: 

Ⅰ.Must retain the damaged item, packaging, and all contents until the claim is confirmed&resolved.

Ⅱ.Picutres Required

  1.Complete&clear picture of shipping label on the package box

  2.Complete&clear picture of the package box

  3.Complete&clear picture of the product, include the full view and damage area of the product.

Please feedback the issue of damage in 3-7 days / defective in 30 days of product delivered, otherwise Ninte cannot provide replacement/refund on those orders.

6: Product with Fitment Questions

If the product does not seem to be fitting your vehicle, please contact us with below information and send email to: info@ninteshop.com

• The specific model of your car and the picture of the placement where the products need to be installed.
• The picture of the shipping labels on the package box
• The picture of the full view compare look between the product and bodyline of your car where the product need to be installed, please also show us pictures of the non-fit area in detail.

Our Customer Care specialists will help you to check if the fitment issue caused by products or if you order the wrong item for your car.
Fitment issues in 2 situations

• A: if buyers find the item didn't fit their car, but that car model is in the fitment range on our product link, we will provide return&exchange or return&refund, return charge is on NINTE;
• B: if customer order wrong product for their vehicles, we can authorize a non-defective return&exchange/refund, return charge is on customers if the product and package are in new&good conditions;

Please contact us with the fitment issues in 30 days of item delivered.