Shipping Information

Orders shipped to U.S. addresses are fulfilled from a U.S. warehouse with available stock. If an item is unavailable at all U.S. warehouses, it will ship from China.

Dispatch from a U.S. Warehouse

• Processing after payment confirmation: 0–1 calendar days.
• Transit after dispatch: 3–12 calendar days.

Dispatch from China

• Processing after payment confirmation: 0–1 calendar days.
• Transit after dispatch: 10–20 calendar days.

These estimates include weekends and public holidays. Processing time ends when the order is handed to the carrier. Transit time starts after dispatch. Estimated total delivery time is processing plus transit time. These are estimates, not guaranteed delivery dates.

Shipping Charges and Restrictions

Most items qualify for free shipping. Applicable shipping charges are displayed at checkout. Product and destination restrictions may apply.

For address restrictions, shipping exceptions, taxes and import-fee information, please review our Shipping Policy. For other destinations or questions, contact info@ninteshop.com.

Return Policy

We strive to ensure you are completely satisfied with your purchase. If you need to return an item, please follow the guidelines below:

• Non-Defective Returns: Contact us within 30 days of delivery. Item must be in original packaging and unused. A 20% restocking fee applies.
• Defective or Damaged Items: Notify us within 72 hours of delivery via email. We will provide a prepaid return label and process a replacement or refund.
• Return Process: Once approved, ship the item back with all original packaging. Refunds processed within 1-2 weeks.

For more details, please refer to our Return and Refund Policy.

Warranty Information

We stand behind the quality of our products and offer a 30 days warranty to protect your purchase:

• What is Covered? Defective parts due to manufacturing errors; products that fail to function properly.
• What is Not Covered? Damage from improper installation, accidents, or normal wear and tear.
• How to Claim Warranty? Contact us at info@ninteshop.com within 72 hours of discovering the issue. Include photos and a description of the problem.

Proof of purchase is required to validate your warranty claim.

Frequently Asked Questions

How long does shipping take?

For orders shipped to U.S. addresses, processing takes 0–1 calendar days after payment confirmation. Transit after dispatch takes 3–12 calendar days from a U.S. warehouse or 10–20 calendar days from China.

We fulfill orders from a U.S. warehouse with available stock. If an item is unavailable at all U.S. warehouses, it ships from China.

These estimates include weekends and public holidays. Processing ends when the order is handed to the carrier, and transit begins after dispatch. Estimated total delivery time is processing plus transit time. These are estimates, not guaranteed delivery dates.

Do you offer free shipping?

Most items qualify for free shipping. Applicable shipping charges are displayed at checkout. Product and destination restrictions may apply. Please review our Shipping Policy for details.

Can you ship to a P.O. Box?

Most products require a physical street address and cannot be shipped to a P.O. Box. Before ordering, contact info@ninteshop.com to confirm availability and any additional charges for your specific item and destination.

What should I do if my item arrives damaged?

Please email info@ninteshop.com within 72 hours (3 days) of delivery. Include your order number, a description of the damage, and photos of the item, packaging and shipping labels. Keep the item and packaging while we review your claim. We will confirm the appropriate replacement, return or refund arrangements.

What is your return policy?

For non-defective returns, contact us within 30 days of delivery to request authorization. Items must be unused, in their original packaging and in their original condition. Customer-initiated non-defective returns are subject to a 20% restocking fee, and the customer is responsible for return shipping costs.

Do not send an item back before receiving authorization and return instructions. Different arrangements apply when NINTE sends the wrong item or confirms a product issue. Please review our Return and Refund Policy for full conditions.

Can I cancel my order?

Contact info@ninteshop.com as soon as possible. Customer-requested cancellations before fulfillment are subject to the 5% cancellation fee stated in our Return and Refund Policy. Orders already shipped cannot be canceled; please follow the return procedure after delivery.

Do you offer a warranty?

Yes. We offer a 30-day limited warranty. Please review the Warranty tab for coverage, exclusions and claim requirements. Contact info@ninteshop.com with your order number, photos and a description of the issue. Delivery damage should be reported within 72 hours of delivery as explained above.

How do I track my order?

You will receive tracking information by email once your order ships. If you need assistance, contact info@ninteshop.com with your order number.

How can I check whether a part fits my vehicle?

Review the product page's fitment information and restrictions before ordering. If you are unsure, email info@ninteshop.com with the product link, your vehicle's year, make, model and trim, and relevant photos so we can help check compatibility.

Do you accept orders outside the United States?

Availability depends on the product and destination. Before ordering, contact info@ninteshop.com to confirm shipping availability, charges and delivery estimates. The U.S.-destination delivery estimates above do not apply to other countries. Please review our Shipping Policy for restrictions, taxes and import-fee information.

How do I contact customer support?

Email info@ninteshop.com or visit our Customer Support Center. For an existing order, include your order number and relevant details.